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What forms do you need from me before my appointment?

If you are new to our practice, or an existing patient with insurance or contact information changes, you will want to fill out forms before coming to the office. Forms can easily be printed from our website. Please arrive with your ID and medical insurance card as well. We ask for ID to prevent insurance fraud and a copy of your medical insurance card is needed just in case we need to refer you for further testing. It’s also a good idea to bring any eyewear you’re currently wearing, or if you’re a contact lens wearer, a box of your current contact lenses.Go To Forms »

Why do you need my medical insurance if I’m being seen for a vision exam?

When you are seen for a comprehensive eye exam the doctor is not only examining your eyesight but he is also examining your overall eye health. It’s not uncommon during examinations to find a medical condition that may need attention as well. If there is a medical condition, the visit will be filed to medical insurance, otherwise it will be filed as a routine vision exam.Go To Forms »

Why do I need to fill out insurance forms every year?

It’s not uncommon for medical and vision insurance to change on a yearly basis, as well as personal contact information. Since we file your insurance on your behalf, having the most up-to-date and complete information is imperative to ensuring a smooth transaction for you and the practice.Go To Forms »

Why is there a separate fee for a contact lens examination?

The fee covers the extra tests performed by the doctor along with any necessary follow-up visits and trial lenses. These procedures are only done on patients wearing, or interested in wearing, contact lenses. These procedures are in addition to the services provided during the comprehensive eye exam. We will provide you with free trial contact lenses before finalizing your contact lens prescription. Follow-up appointments may be necessary if we need to try out different brands and prescriptions. Once your prescription is finalized by the doctor, you may order your annual supply of contact lenses.

When should my child have their first eye exam, and what are some signs that my child might be having vision problems?

Infants should have their first eye exam with a pediatrician at 6 months, followed by a comprehensive eye exam with an optometrist at age 3 and then again at age 5 or 6. If your child is wearing glasses or contact lenses, they should get an eye exam every year. Early eye exams are particularly important for children because without properly functioning vision, a child’s ability to learn can be severely impeded.

Here are behaviors to look for that could indicate your child might need vision correction, and should obtain an eye exam:


• Consistently sits too close to the TV
• Consistently holds a book too close
• Uses a finger to follow along while reading
• Squints a lot
• Frequently rubs their eyes
• Has excessive tearing
• Closes one eye to read
• Complains of headaches or tired eyes
• Receives lower grades than usual

Can computer use and electronic devices harm my eyes?

There is no scientific evidence that computers cause damage to your vision, however, extended computer use, poor lighting and poor ergonomic conditions can cause eye strain and fatigue. In many cases, simply rearranging your work environment can reduce eye strain and help computer related vision problems. For greater relief, custom computer lenses can help you see at just the right distance for viewing a computer while reducing eye strain.

How can I reduce glare in my glasses while driving at night or while at a computer?

There can be many causes for this condition. However, many times this problem can be alleviated, or even dismissed, with the use of non-glare lenses. First and foremost, however, regular annual eye exams are the only way to ensure your eye health, and the only resource to determine the correct reason or cause for any ailment. Once any medical or physical condition is removed as a possibility of cause, our opticians will recommend a non-glare lens to suit your needs.

Am I a good candidate for LASIK surgery?

Patients who are at least 18 years of age, have healthy eyes that are free from retinal problems, corneal scars, and any eye diseases are generally suitable. Many patients who are nearsighted, farsighted or have astigmatism are potential candidates. We will also discuss your lifestyle needs to help you decide if LASIK is the best alternative for you.

What medical conditions of the eyes should I be aware of?

Our practice is qualified to treat many medical conditions of the eyes. We are often the first contact whenever a patient is feeling any discomfort, has an eye injury, or notices anything abnormal with their eyes. Common medical conditions include infections, allergies, floaters, and cataracts. We also manage and treat vision problems associated with diabetes, hypertension, and other diseases. Anyone experiencing abnormal conditions in their eyes should contact our office immediately for a detailed eye exam.

Can I get a copy of my prescription and PD [pupillary distance]?

Yes, you may obtain a copy of your prescription and PD, but you must come into the practice to receive it. It is against HIPPA policy to provide this information over the phone. We will ask that you sign a PD release form in the event you place an order elsewhere. We cannot be held liable if your eyeglasses are produced incorrectly and you aren’t satisfied. By purchasing your eyeglasses through our practice we will guarantee your satisfaction, and work with you to get the best possible outcome from your purchase.

Why should I buy eyeglasses from your practice?

We know it up to us as a practice to earn your business. Advertising by large big-box corporations and online stores can make price seem to be the most important purchasing decision. If price IS your most important purchasing decision, then all we ask is you allow us to present our options within your price point. In many cases we can compete on price with the big guys, and if we can’t, we’ll tell you.

The most important purchasing decision from our perspective is, first, making sure you get the result you need by seeing better using the products we recommend. Second is being a local advocate for your overall eye health. When vision or medical problems arise with your eyes, we want you to know we are available to help you.

Yet a situation we see all too often is when a patient has their prescription filled outside the practice, and they don’t get the result they expect. They bring their glasses to our office asking for our help troubleshooting the possible problem. Although, when glasses aren’t purchased from our practice our ability to troubleshoot is limited. With eyeglasses, the most likely cause of the problem occurs when inferior lens products are used, or when the outside lab errors on the production of the lens.

When you purchase your eyeglasses from our practice here’s what you can expect:

  • 1 year warranty on frames and lenses
  • Our ability to troubleshoot any potential problems
  • Unlimited free adjustments and repairs by qualified technicians
  • Extensive inventory of designer and performance frames
  • Discounts on second pairs of lenses
  • Discounts on sunglasses

One final thought: if you use and rely on your eyewear everyday throughout the year, and spend $750 on a quality pair of eyewear, your daily investment for something of vital importance is $2.05, and by the way, that’s less than a single gallon of gas.

Having a good pair of eyeglasses is worth the investment, especially knowing you have a local advocate for your vision and eye health.

Why should I buy contact lenses from your practice?

Everyone in our practice is aware of the fact that contact lenses are a commodity and can be purchased from a number of reputable sources. A common misconception is that contact lenses are less expensive when purchased online. If price IS your only purchasing decision, then all we ask is you allow us to present our options with an opportunity to match or even beat the price and convenience you believe you can get online. Our practice has manufacturer’s rebates not available from other sources for patients purchasing annual supplies of lenses. In many cases we can compete on price with the big guys, and if we can’t, we’ll tell you.

If you are new to contact lenses there’s always the possibility they don’t work out for you, or the possibility that the lens you start with isn’t the lens you finally adapt to. Purchasing products that end up not being used can be expensive and a hassle to return. But not when you purchase your lenses through our practice. We will typically provide a refund for unopened boxes of products if either of these situations occur, and we can also offer replacements lenses if you rip or break a lens.

One final thought: contact lenses are a medical device. The fact they are inserted into your eye —  an extremely sensitive part of the body and prone to potential infection — makes lens quality and comfort of paramount importance for most wearers. Contact lenses do have expirations dates. By purchasing your contact lenses from our practice we guarantee the products you wear come straight from the manufacturer and are of the highest quality.

If you’re inserting a foreign object into your eye, know where it came from and where you can go if you have a problem. Make us your provider of eye care, AND your supplier for your vision products.

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Give our office a call and we’ll do our best to help you find the answer. If you’re still debating giving us a call, read more about what makes Holly Springs Eye a unique vision experience.

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